Price Waterhouse Cooper have decided to treat people with Zavvi gift vouchers as creditors. As all creditors are equal in the eyes of the law, the gift vouchers must join the long queue of people trying to get their money back. If gift vouchers were bought after the 27th of November, there is more chance of getting a refund. Before this date, reimbursement is less likely.
To make a claim, you have to write to the joint administrators quoting their Gift Card / Gift Voucher number (s), enclosing original Gift Card / Gift Voucher (s) and quoting their full name and address for return correspondence. Please find the joint administrators address below:
zavvi Vouchers
c/o The Joint Administrators
Ernst & Young LLP
100 Barbirolli Square
Manchester
M2 3EY
Full details can be found on the Zavvi site.
Why Price Waterhouse Coopers has chosen to treat gift vouchers holders as creditors is a mystery. The administrators of Woolworths let customers with gift cards use them within the stores right up until the shelves were stripped.
Woolworths is the major reason for the problems at Zavvi. Entertainment UK was part of the Woolworths group and responsible for providing stock for Zavvi. When Woolworths got into problems Entertainment UK (EUK) were unable to provide new stock for Zavvi in the crucial run up to Christmas.
Zavvi was already in some financial difficulty but being unable to get the latest DVDs, CDs and games in the run up to Christmas meant they lost out on a large proportion of their yearly profits. Also, the problems at EUK forced Zavvi into a stock clearance sale. This is because the stock in the Zavvi stores was owned by EUK. When EUK as part of Woolworths went into administration Zavvi had to unload all the EUK stock, to pay EUK’s creditors.
